By borrowing a page from AdTech, new Self Service health platforms are transforming the way enterprises choose and apply healthcare
One of the more significant happenings in healthcare right now is the transformation of employer-based health insurance. More and more enterprises are utilizing emerging technologies that leverage data and automation to effectively “unbundle” existing monolithic systems in healthcare, moving the system towards a more open, independent and transparent model.
If this all seems familiar it’s because it is.
The changes taking place in the healthcare system bear a striking resemblance to the transformations I witnessed firsthand when data and automation revolutionized advertising over a decade ago. Just as the application of data and automation upended the way media was managed and delivered to brands, these new platforms are fundamentally transforming the way healthcare is managed and delivered for 100’s of millions of Americans.
My initial success - as both an operator and investor - was in AdTech, the first enterprise category to truly embrace the potential of Big Data, AI and Marketplaces. In the oughts DSPs began disrupting Ad Networks and forever changed the way media was bought and sold. Up to that point, Ad Networks were essentially bundling audiences and ad inventory before DSPs came along. These new Ad Platforms unbundled the data and the publishers. They provided self-service access to components within media that enabled enterprises the ability to easily target, optimize and price. This is essentially what’s going on with these new data-driven healthcare platforms, particularly at the enterprise level.
Enterprises as self-insurers are functionally insurance companies without any of the attributes common to actual insurance companies, i.e., networks of providers, claim processing functions, etc. To carry out these functions these employers outsource the job. Whether it’s Oxford, Cigna or Blue Cross Blue Shield, large insurance companies usually take on the administrative role for these self-insured plans and essentially source relationships and partnerships to create networks of providers and solutions that enterprises can then offer to their employees.
It’s all provided as a bundled brand solution with little to no transparency, just as Ad Networks once did when they brokered publisher media to brands.
An Ad Network’s media plans - like traditional health care plans now - were opaque by design. DSPs and programmatic platforms changed all that through transparency and automation, enabling brands direct access to media and the ability to manage it.
In that same vein, these new healthcare platforms use data and automation to integrate medical data, providers, and program utilization across the healthcare system. Just as it was with brands and publishers, employers and employees are now able to hone in on the particulars of a given offering and optimize based on quality and price.
Enterprises can now effectively analyze years of cost data to provide a band around the low and high-end of potential costs. This data provides points of interaction which platforms can then use to surface the best health path from a cost and quality perspective for employers and employees. It’s a more personalized, lower-cost way to still get the quality-of-care that addresses individual needs without the annualized raise in health care costs common to most health plans.
“The way we access, pay for, and improve healthcare in the U.S. is undergoing a fundamental shift—one driven by employers,” said Ali Diab, CEO and co-founder of Collective Health, on the heels of $110 million fund raise in 2019. Collective Health is perhaps